Please check back frequently for updates.
If you encounter problems please call 210-293-6252.
Frequently Asked Questions about the Login system upgrade
1. What’s new
a. Users will now use their email to login instead of usernames. There were some minor visual changes to the login screen to make the change more obvious.
b. User can click on the “Key” icon at the top of any module to get to the “Profile” page. For users that use the same email address but have different usernames, they will now have the ability to use 1 email address and switch between all associated agencies. Those users that are associated with more than one agency will have a select box to pick the agency they want to be a part of.
2. What’s Fixed
a. The last screen of the password reset has been updated to reduce confusion.
i. Click the “Click here to reset your password”
ii. Enter their email address in the blank and click “Reset”
iii. Follow the link in the email
iv. Enter the same email address and a new password, click “Update”
v. System Redirects the user to the login screen with directions to use their new password
3. What errors will we face?
a. The number 1 error will be that users have forgotten their password. With the login upgrade, the browser will be unable to remember what was previously saved.
1. They can use the updated password reset screens to get their password changed.
2. They can contact MHI’s designated login migration phone number at 210-293-6252, any one they speak to will be able to locate the user by their name and update their password for them.
b. Users who try to reset their password but have their email address used on 2 or more active user accounts will be unable to reset using the standard reset system.
1. They will have to contact the support line and determine if they are using an email more than once because they switched agencies or if they have a specific need.