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Micayla Brooks joins MHI as our Director of Business Development   2018-12-05
Please join us in welcoming Micayla Brooks as our new Director of Business Development. Micayla is anxious to meet everyone and will be out and about introducing herself and getting to know our Texas agents. Micayla can be reached at #210-293-6241 or by e-mail at micayla@mhi-mga.com. Welcome aboard, Micayla!
MHI is honored   2018-10-31
A special ‘Thank You’ goes out to Markel and the Insurance Industry Charitable Foundation (IICF) for allowing us to be a part of the nomination process. We are honored!

Click here to read more:: https://www.linkedin.com/feed/update/activity:6458751235347611648/?fbclid=IwAR2ZtLFMPhRMUB494hh8tqYH8iN9NxN9PNNwBuDfLG1Xfo2NysatIQ5iKfA

MHI Acquisition   2018-09-18
McClelland & Hine, Inc. and McClelland & Hine Trucking Underwriters LLC, have agreed to be acquired by Worldwide Facilities, LLC, in Worldwide’s 4th acquisition of 2018

SAN ANTONIO, TX- September 18, 2018- MCCLELLAND & HINE, INC / MCCLELLAND & HINE TRUCKING UNDERWRITERS LLC (MHI), a managing general agent based in Texas has announced they have entered into terms to be acquired by WORLDWIDE FACILITIES, LLC (“Worldwide”). Terms were not disclosed. Both parties anticipate completing the acquisition within the next thirty days. MHI will be part of the Worldwide Facilities.

Gil Hine, Chairman of MHI, said, “When you first meet the leaders of an organization and your first reaction is “they are like us” and everything from then on reinforces that feeling, you know you are making the right decision. For me, I feel like I did thirty‐six years ago when McClelland & Hine started. Our team is just as pumped as I am to partner with Worldwide Facilities and help contribute to their continuing success.” Amicia Hine, CEO of MHI, added “Our vision for the continued success of the MHI business platform and the contribution we can make to the profitable growth of the combined companies is evident and compelling. The compatibility of MHI and Worldwide Facilities’ leadership culture, dedication to career building and professional growth of our members along with our commitment to our partners, our customers and our industry made this an obvious and exciting next step for our organization.”

Davis Moore, CEO of Worldwide Facilities commented on the acquisition, “We are extremely pleased that Gil Hine, Amicia Hine and their team are joining our company. Gil, Amicia and the MHI leadership have done an excellent job of building a great company. Their proprietary technology and underwriting products are enormously complementary and will be beneficial to our growing platform. MHI’s business provides us with a broader geographical footprint as well as a more diversified product offering. We are very excited to partner with the MHI team and have them participate in our broad‐based equity ownership plan.”

About McClelland & Hine, Inc. / McClelland & Hine Trucking Underwriters LLC: McClelland & Hine, Inc. / McClelland & Hine Trucking Underwriters LLC (MHI) is a Managing General Agent and Excess and Surplus Lines Broker headquartered in San Antonio, TX. MHI began writing business in San Antonio in 1982 and later expanded its operation with the opening of additional branch offices in Houston, Dallas and Atlanta. MHI has professional staff with expertise for all lines of excess and surplus lines business. MHI also places surplus lines insurance for certain classes with a proprietary cutting edge technology platform. www.mhi-mga.com

About Worldwide Facilities, LLC: Worldwide Facilities is a national wholesale insurance broker and managing general agent that has been in business since 1970. Its brokers and underwriters are industry leaders providing expertise in a wide range of specialty lines, as well as extensive contracts with carriers domestically and overseas. www.wwfi.com

Contact: Amicia Hine, CEO/President McClelland & Hine, Inc. 2200 Thousand Oaks #100 San Antonio, TX 78232 Ph) 866-203-3099 * www.mhi-mga.com

Updated Homeowners Module   2018-09-04
MHI is excited to offer the following additional coverages to complement your insureds’ Homeowners Policy:

    • Home Systems Protection
    Provides broad breakdown coverage for home infrastructure systems, appliances and electronics

    Home Systems Protection Limit - $100,000 with $1,000 deductible

    • Service Line Coverage
    Provides broad breakdown coverage for exterior underground service lines

    Service Line Limit - $10,000 with $500 deductible

    • Identity Recovery
    $25,000 annual aggregate limit with zero deductible

    (Case management does not reduce the annual aggregate limit)


Please submit a written request for coverage to your personal lines underwriter or contact your marketing representative for questions concerning this exciting new offering!

Acquisition of XL Catlin   2018-09-04
With the acquisition of Catlin Group by XL Group plc now concluded, XL and Catlin have officially joined operations and launched a new brand, XL Catlin. MHI wishes you to know how these changes may impact you in the coming months.

Effective immediately, MHI is required to issue notice of nonrenewal on all Catlin Specialty Insurance Company policies expiring 10/1/2018 and after. Renewal quotes will be offered through Indian Harbor Insurance Company, a carrier which is part of the XL Catlin group of companies. If for any reason the risk does not fit Indian Harbor’s appetite or guidelines, a quote will be offered through one of our other E&S carriers. Your insureds will receive a notice of non-renewal and a letter similar to this one advising them to contact their retail agent or broker with any questions or concerns.

MHI’s commitment to our independent agents remains solid; superior service and assistance with meeting your clients’ needs are our highest priorities. Please contact your commercial underwriter or marketing representative should you have any questions regarding this change.

Texas MGAs for Disaster Relief   2017-09-15
McClelland & Hine, Inc. is one of the MGAs partnering anonymously with our friendly competitors to create Texas MGAs for Disaster Relief. The current donations will be going directly to areas affected by Hurricane Harvey. If you would like to contribute to Texas MGAs for Disaster Relief you can do so by clicking the following link:

Donate here

Hailstorm Bill- UPDATE!   2017-08-28
There has been a huge amount of misinformation circulating on social media about the impact of HB 1774 (the hailstorm bill) as it relates to the catastrophic events we are experiencing due to Hurricane Harvey. Here are some facts:

HB 1774 does not change the insurance claims process. A person making a claim with her insurance company after September 1, 2017 will go through the same process as a person making a claim before September 1, 2017.

The new law applies only to a lawsuit that is filed against an insurance company by a policyholder when the policyholders insurance claim is not timely paid or is underpaid, or when the insurance company acts in bad faith in dealing with the policyholders claim. Lawsuits are the exception, not the rule. The vast majority of Texans will go through the regular insurance claims process without needing to file a lawsuit.

Texans continue to have the strongest consumer protections in the nation against insurance companies. This includes the full recovery of amounts owed under an insurance policy, plus penalty interest, court costs, and attorney fees. Additionally, if the insurance company acts fraudulently or in bad faith, Texans may recover triple the amount of their actual damages, which is unchanged by the new statute.

The primary purpose of the new statute is to require written notice of a dispute before a lawsuit is filed. If a lawsuit is filed, it would happen months or years after the initial claim was made with the insurance company. Nothing in the new law passed by the Legislature earlier this year requires that the initial insurance claim be made in writing or by a specific date.

  • This requirement for a written pre-suit notice (not pre-claim notice) to the insurance company ensures the company is aware of its policyholders complaint and has had an opportunity to adequately address that complaint before being sued.
  • Furthermore, the new law will not apply to most claims or lawsuits arising from Harvey, because most of the policyholders claims will be for damage caused by flooding. These claims will be made under the federal flood insurance program and governed by federal law. Similarly, the new law will not apply to lawsuits pursued against the Texas Windstorm Insurance Association (TWIA), which is subject to an entirely different statute governing post-disaster lawsuits. TWIA provides insurance for many people affected by Harvey. The new law is designed to do two important things:

    1. Discourage the feeding frenzy by lawyers and contractors following natural events occurring in Texas over the past several years. These unscrupulous actors have taken advantage of thousands of hard-working Texans over the past several years.

    2. Encourage out-of-state insurance adjusters to come work in Texas following a massive disaster like Harvey. In the following days and weeks, it will be critically important for out-of-state adjusters to work in Texas to ensure that insurance claims are evaluated and paid in a timely manner.

    In sum, the new law does not affect the claims process. Instead, it affects only the lawsuits that sometimes follow the claims process. Furthermore, it does not create a new deadline for action by policyholders.

    Hurricane Harvey Claims   2017-08-25
    MHI has activated our catastrophe plan in response to Hurricane Harvey. We are prepared to assist our agents and policy holders, and we are continuing to monitor the National Weather Service, http://www.weather.gov. MHI wants to remind our agents of our online claims handling process to help expedite your claims.

    Our process is fast and simple. Just follow these steps:

    1) Go to: www.mhi-mga.com and click on the Hurricane Harvey Claims Reporting button located at the top of the page.

    2) Type in the policy number, then select type of loss from the drop down selection. **If you are unable to access our website or you cannot remember your policy number please call 1-866-203-3099 extension 217

    3) Fill out the claim form and hit submit at the bottom of the page.

    4) You will receive a claim acknowledgement via email.

    5) If you are unable to access our website please contact MHIs Hurricane Harvey Claims Hotline: 1-866-203-3099 extension 217 - Please leave your name, policy number and telephone number. MHIs offices are in the path of the storm. If our website goes down please continue to follow us on social media.

    6) Other helpful resources available during the storm: American Red Cross, www.redcross.org and Federal Emergency Management Agency www.fema.org.

    NOTE: We may experience a high volume of claims from this storm; we ask for your patience, an adjuster will make contact with you as soon as they can. To help mitigate your damages, we encourage you to make temporary repairs where needed, take lots of photos and keep all receipts for consideration.

    Large property submissions are no problem!   2017-03-29
    We have the markets, but YOU can help us get faster quotes and better rates. Make sure your submission contains complete information including 3-5 years prior carrier information, currently valued loss runs and target pricing.
    New Deductible Buyback Program   2016-11-03
    MHI has a new Wind and Hail deductible buyback program! Contact your underwriter or marketing representative for more information.
    Commercial umbrella quotes available online!   2016-10-25
    MHI's Commercial Umbrella/Excess quote module is back online for your use. Low minimum premiums, "A" rated carrier, minimal data entry on your part, and 24/7 website access makes this hard to beat! Click here and try it out today.

    Please do not hesitate to reach out to MHIs Excess Division if you have any questions.

    David Jones, VP of Excess and Brokerage Casualty, david@mhi-mga.com

    Erika Apuan, Excess Casualty Underwriter, erika@mhi-mga.com

    Amber Carroll, Excess and Brokerage casualty underwriting assistant, amber@mhi-mga.com.

    As always MHI looks forward to the opportunity to help you place your business.

    Congratulations MHI!   2016-10-03
    McClelland & Hine was recognized in a publication of Insurance Business America as Top 24 Wholesale E&S Brokers! Click this link to read more: http://www.ibamag.com/rankings/top-ES-wholesale-brokers-2016/
    Attention Agents- To help expedite your claims...   2015-12-28
    To help expedite your claims, please click HERE to REPORT A CLAIM.
    MHI Marketing Videos   2014-02-11
    Check out MHIs new marketing video and meet the team. Don't forget to look for the bloopers on Facebook, a guaranteed treat! Watch!
    Vacant Building Article   2013-05-28
    Frequently Asked Questions:

    Vacant Buildings and Commercial Property Insurance Policies- Concerns and Consequences. Click here to learn more!

    Tech Tip | You might not need to buy Faster internet.   2013-02-01
    Why is everything so slow!? Internet Speed bandwidth vs. latency. You might not need to buy Faster internet. Everyone has been in a situation where it suddenly seems that your internet connection has come to a halt while surfing the web, downloading music, or more frequently watching a video. Having a great movie pause in the middle to buffer is no fun. It is natural to assume that you need FASTER INTERNET, after all that is what all of the marketing leads you to believe. Read more ...
    Announcement: New eSign feature on our Artisan Contractor E-Quote module   2012-08-23
    Tired of chasing after your artisan contractor insureds for a signed TRIA form?

    Check out MHIs new eSign feature on our Artisan Contractor E-Quote module. This exciting new feature allows you to request and obtain -- via e-mail -- an electronic signature on the Terrorism Form (TRIA). The eSign option will pop up when the TRIA form link is clicked. You can customize the message the insured will see or use the standard verbiage that is already provided. You can even copy, paste and send the link from within your own e-mail. Either way, the insured will see only your contact information and once he completes the electronic signature, notification is automatically sent to both you and MHI so youll no longer have to worry about forwarding the signed form when you receive it. eSign is incredibly simple-just a couple of clicks and youre done! Imagineno more time wasted chasing down the signed TRIA form plus no more cancellation notices for failure to obtain the signed form. You still have the option to decline the eSign feature and print a hard copy of the TRIA form, but eSign is so easywhy not give it a try with your next artisan contractor binder request? Contact your MHI underwriter for more information or just click here for step by step instructions.

    Reduce your policy processing costs today!   2011-08-05
    McClelland and Hine wants to help reduce your overhead! Did you know that as a Web Viewer agent, you can obtain your MHI policies and endorsements online?

    Remember mail handling in the good ol days? It consisted of paying someone to drive to the post office, pick up the mail, drive back from the post office, open the mail, stamp it, sort it, scan it, route it, deliver it, etc., etc

    What if instead, you:

    1) received an e-mail notification that your insureds policy or endorsement is ready;
    2) clicked on a link in that e-mail; then a couple of clicks and a few moments later you were viewing those documents on your computer screen with options to download, print, save, or e-mail the pdf file at your convenience and discretion.

    MHI can also offer e-mail notification in batches. Policy and endorsement retrieval e-mails are queued throughout the day and then transmitted to your office in bulk at night. This can help reduce e-mail traffic during the busiest times of your work-day. Contact your MHI branch manager or marketing representative for more information or to sign up for this free service.

    Bypass the switchboard and connect directly to your favorite MHI underwriter!   2011-08-05
    DID YOU KNOW...that you have a direct toll-free connection to your favorite underwriter? Just dial 1-866-203-3099 and enter the underwriter's extension. Don't know the extension number? Click here to access our contact page and select the appropriate branch or specialty division to see a current list of personnel, complete with extension numbers and e-mail addresses.
    MHI - Online and At Your Service 24/7   2011-08-05
    Access Agency, Policy and Finance Information On-Line 24/7
    Check Out MHI's ExtraNet!
    No Voice Mail, No Fax, No Delay!
    Renewal list option provides a listing of all your in-force business!
    Agency Accounting Information on the web   2011-08-05
    If your agency has access to the agency accounting section, you have the ability to view and/or print the following information:
    • Agency Statements
    • Policy Invoice - (search capabilities by policy number or effective date)
    • Overdue Policy Report
    • Policy Renewal List

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